Privacy Policy

This Privacy Notice describes how Wayhaven (“our,” “we”) collects, uses, and shares personal information. In particular, this Privacy Notice applies to: 

• Our website at https://www.wayhaven.com/ as available to the general public (our “Website”). This Privacy Notice applies to visitors to our Website (“Visitors”). 
• Our other online services we operate that post this Notice (“Services”). As a central part of our Services, we support colleges, universities and their representatives (“Universities”) and their students (“Students”) by providing digital wellness coaching through our AI-driven application.

For all Visitors, Students, and University representatives who interact with us online, we collect information you choose to give us and other information that may be collected from your use of our Website and Services, including from your device. We use that information to operate our business and for purposes set forth below. Below, we also describe choices we offer with respect to your information. 

This Privacy Notice does not apply to third parties, including Universities. If you are a Student who wants to understand your Universities’ information practices, you should contact them directly or refer to their privacy notice(s). This Privacy Notice does not apply to information that cannot be identified to any individual, household, or their devices, such as de-identified or anonymized information.

Information We Collect

We collect information about you from a variety of sources, including:

• Directly from you when you provide it to us.
• Automatically as you utilize the Website or Services.
• From third parties, including analytics providers.

Information directly from you. If you are a Visitor, we may collect your name, email address, company name and/or University affiliation, and other information you choose to submit when you schedule a demonstration with us, sign up for our mailing list, or request information from us. 

If you are a Student, we may collect your name, email address, account credentials, goals, year in college, demographic information, and past experience with therapy when you create an account.  

Information we collect through automatic data collection technologies. We may collect data regarding your use of our Websites and Services through cookies, web beacons, and other automatically collected information. This data may include your date and time you access our Website and Services and the pages and content you access during your visit, websites that you link to or from, whether you receive or open an email or other communication from us, and the links you click on within those emails, the type of device used and the operating system on that device, browser type, and any errors encountered. We may also collect information from your mobile device or your computer about how you interact with our Website and Services. This information helps us address customer support issues, provide you with a personalized experience, prevent fraudulent use of our services, and manage the Services we provide, including gathering aggregated data about engagement. 

Other parties may collect personally identifiable information about your online activities over time and across third-party websites when you use our Website and Services, such as analytics and marketing services that help us understand our services. We do not control any personal information once collected by these parties. We do not respond to “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer’s online activities over time and across third-party websites or online services. 

Information we collect from third party sources. We may collect information from advertisers, marketing service providers, affiliates, promotional partners, and application providers. These and other third parties may provide us information in connection with content, widgets, components, or other tools deployed on our Website and Services. These third parties may collect information from these sources when you use our websites. The information third parties collect may be associated with your personal information or they may collect information about your online activities over time. They and we may use this information to provide you with interest-based advertising or other targeted content, and for other purposes (such as to better understand our Website’s and Service’s audience). 

How We Use Information We Collect

We may use data we collect to operate our business and for a variety of purposes, including the following:

• To support University and Student access to the Website and Services and to manage your account with us, including the provision of mental wellness coaching to Students and aggregate reporting to Universities.
• If you are a Student and a conversation conducted through our service suggests serious harm to oneself or others, a human may review it to potentially intervene for safety reasons.
• To maintain, analyze, customize, and improve your experience on our Website and Services.
• To communicate with Universities and Students about our Website and Services, to send promotional and marketing materials, and to provide you information that you request from us. 
• To provide customer and technical support.
• To monitor and enforce our contracts, legal terms, acceptable use or other policies or similar terms.
• To comply with law and satisfy our regulatory and compliance obligations. Additionally, to support compliance efforts on behalf of others and ourselves that support our provision of services to you.
• To detect and prevent fraud and other prohibited, illicit or illegal activity, and to protect the rights and vital interests of you, others, and ourselves. 
• To address existing or anticipated disputes.
• To otherwise operate our business, including support for transactions impacting our company as a whole (such as mergers, acquisitions, or asset purchases).
• To fulfill any other purpose for which you provide your information to us. 
• For other purposes permitted by law, described to you when you provide your information or to which you consent.

As permitted by law, we may combine the information we gather about you in identifiable form, including information from third parties. We may use this information, for example, to improve and personalize our services, content and advertising. 

How We Secure Information

We are committed to maintaining measures to protect the security of your personal information maintained in our systems. However, no network or system is ever entirely secure and we cannot guarantee the security of networks and systems that we operate or that are operated on our behalf. 

How We Share Information

We may share your information with third parties as reasonable to operate our business, to provide the Website and Services to you and others, as permitted or required by law, or as directed or authorized by you. For example:

Affiliated Companies.  We may share some or all of your information with our parent companies, subsidiaries, joint ventures, or other companies under common control with us.

Third Party Sharing. We work with third party parties to help us provide our Website and Services and to support internal operations. They may use your information subject to their own privacy policies and to comply with their own legal and regulatory obligations. We work with different types of third parties, presently including:

• Data hosting, storage and cloud service providers.
• Platform and/or application security service providers. This includes providers such as Google Cloud and OpenAI to support AI and infrastructure. 
• Technical and customer support providers; and
• Marketing and analytics providers.

Professional Advisors, Law Enforcement and Regulators. We share your information with our professional advisors who provide legal, compliance, auditing, accounting, banking, consulting, or similar services, and with regulators, law enforcement, or government agencies and others to:

• comply with our legal and regulatory obligations, including those compliance obligations of federal, state or local regulators;  
• protect our interests, property or legal rights, or those of our customers or third parties; 
• act as a mandatory reporter, or as part of an intervention for safety reasons to prevent harm to oneself or others;
• respond to a subpoena, court order, or similar law enforcement request, or when we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of this Privacy Notice or other applicable terms; and
• for other legal purposes, such as to enforce our terms and conditions, or to exercise or defend legal claims.

Corporate Transaction. In the event of a corporate transaction, we may share your personal information with companies or other entities in connection with, or during the negotiation of, any merger, sale of company stock or assets, financing, acquisition, restructuring, divestiture or dissolution of all or a portion of our business, or other similar event.

Other Disclosures. In addition to the above disclosures, we may disclose personal information in the event that we believe such disclosure is (i) necessary to provide our services or operate our business; (ii) in accordance with purposes we describe when you share it with us; (iii) permitted by law; (iv) as part of an intervention for safety reasons if a communication suggests the possibility of harm to oneself or others (including sharing information with a campus care team), or if we are required to act as a mandatory reporter, or (iv) with your consent or at your direction.

We may disclose aggregated or deidentified information that does not identify any individual without restriction.

What Choices Do I Have?

Update personal information. If you are University administrator, student or other platform user who holds an online account with us, you can adjust certain information you have provided to us about yourself by logging into your account. Alternatively, you may email us at support@wayhaven.com with a request to update or delete your information, and we will follow through with that request within 7 days. As permitted by law, we may not accommodate a request to change information if we believe the change would violate any law or legal requirement, cause the information to be incorrect, or prevent the provision of our Services.

Marketing communications. You may receive marketing communications from Wayhaven, including if you sign up for marketing or other communications. You may opt out of receiving marketing emails by following the unsubscribe link in each email, or by emailing us at support@wayhaven.com. Please note that you may continue to receive non-marketing emails from us after you opt-out. Please note that we do not control communications from others, including Universities. If you are a Student, you should contact your University to understand communication choices they may provide you. 

Cookies. You have a number of choices regarding certain cookies. Most web browsers automatically accept cookies, but you may modify your browser’s setting to notify you of cookie placement or decline cookies. If you choose to decline cookies, certain features of our website may not function properly or at all as a result.

Updates to Our Privacy Notice

We may update this Privacy Notice from time to time in order to provide clarification or notice of changes to our practices. If we make changes, we will revise the Effective Date at the top of this Privacy Notice. Changes to this Privacy Notice will be effective once they are posted unless otherwise indicated. We may choose to notify you by email to the email address in our records. 

Contact Information

If you have any questions or concerns about this privacy notice or the privacy practices at Wayhaven, please contact us by emailing us at support@wayhaven.com.